In Costa Coffee shops their sandwiches and panini always bear these lines:CONTACT US:
If you have any comments or ideas about how we can make your visits to Costas more enjoyable we’d love to hear from you. Visit us at:
www.costas.co.uk
Let this thought percolate through your mind.
The willingness to be open to improvement is one of the signs of an organization on the move.
The desire to listen to the constructive criticism and creative contributions of any coffee drinker is one of the marks of an effective leader.
Geoff Pound
P.S. I am not receiving any money or free coffee to write this article!
Image: Costa's coffee ware.